Blue Cross and Blue Shield of Minnesota

**Our mission, vision and values** We pave the way for everyone to achieve their healthiest life. As we look ahead, we're guided by our organization's clear vision: Be the customer's first choice by reinventing ourselves and the system. Living our values every day Put the customer first - We show empathy by listening to understand - We listen to our customers and do what’s best based on their feedback - We continuously seek to understand barriers to health equity and work to address them - We build relationships based on trust - We empower each other to solve problems Be remarkable - We set and achieve ambitious goals - We take a disciplined approach to execution - We seek out diverse opinions and ideas to inform our discussions and decisions - We actively seek and provide feedback up, down and across the organization - We are committed to the development, growth and success of ourselves and others Succeed together - We act as one company, one team - We seek alignment even if we don’t always agree - We communicate with clarity and candor - We recognize our biases and work to assure they don’t become barriers - We partner with communities and others who share our mission to reinvent health care Own it - We set clear expectations - We follow through on our commitments - We hold ourselves accountable for our choices and results - We act with a sense of urgency when making decisions - We are committed to diversity, equity and inclusion in our words and actions Find a better way - We constantly learn and improve - We see change as an opportunity and are willing to take calculated risks - We create a safe environment to learn from our mistakes - We acknowledge racism as a health crisis and pursue racial and health equity - We don't allow perfection to stand in the way of progress Do the right thing - We model the highest standards of integrity and ethics - We show respect to every person - We speak up when we see injustice and denounce hate in all its forms - We demonstrate courage in pursuit of our mission - We question and call out actions inconsistent with our values