Defense Health Agency

**About the Agency** We're privileged to manage a global health system, providing access to health services to 9.5 million service members, retirees, and their families around the world at every stage of their lives. Through TRICARE, we integrate care delivered at our military hospitals and clinics with a worldwide network of civilian healthcare providers. **DHA Strategy** In 2024, we marked our 11th year as the Defense Health Agency. As we look ahead, our five-year strategy is focused on improving health and building readiness. We are aligning everything we do with our mission, vision, priorities, and focus areas. We are unified by our vision of the unrelenting pursuit of excellence as we care for our Joint Force and those we are privileged to serve. **All In Together** To successfully execute our strategy, we must take the right risks, innovate, test, and adapt. By doing so, we'll continue to make extraordinary healthcare experiences happen every day. We'll bring the joy back to practicing medicine and caring for our deserved population. We will continue to deliver health care *Anytime, Anywhere – Always.* **Transforming Our Care Model** DHA is about making people's lives better. Our Strategic Plan will guide the transformation of our current care model by making investments to stabilize and modernize our system. To stabilize, we'll strengthen the foundation of our military hospitals and clinics. We’ll put the right policies, processes and staffing in place to deliver the highest value. We'll streamline our decision-making processes. Everything we do will tie to our Strategic Plan. To modernize our system, we're: Moving to a patient-centered, value-based model where patients have more options and flexibility. Offering enhanced virtual care so we can meet patients where they are and when it makes sense. Leveraging real-time business intelligence to enhance the overall patient experience. Empowering healthcare teams to find innovative ways to reduce administrative burdens. **Mission** The DHA supports our Nation by improving health and building readiness, making extraordinary experiences ordinary and exceptional outcomes routine. **Vision** Unrelenting pursuit of excellence as we care for our joint force and those we are privileged to serve. *Anytime, Anywhere – Always.*